Terms of Service

1. Independent Ticketing Service

visitgem.org is operated by Acadian Tours as an independent booking-facilitation service and is not the official Grand Egyptian Museum website. We are not affiliated with, sponsored by, endorsed by, authorised by, or operated by the Grand Egyptian Museum, its management, or any Egyptian government entity.

We purchase admission slots from the Grand Egyptian Museum's own ticketing system on your behalf and deliver the resulting tickets to you. However, any questions regarding museum policies, opening hours, accessibility, or on-site experiences should be directed to the Grand Egyptian Museum directly.

You are expressly advised that official entry tickets can be purchased directly from the official Grand Egyptian Museum website at tickets.gem.eg, usually at a lower price, without paying our service fee.

2. Acceptance of Terms

By accessing or using this independent ticketing website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use this site.

These terms apply to all visitors, users, and ticket purchasers.

3. Scope of Service & Ticket Facilitation

When you place an order on our Site, you appoint us as your authorised agent to secure entrance tickets from the official Grand Egyptian Museum ticketing channel on your behalf. Our service includes reservation logistics, customer support, and booking management.

Upon successful procurement, tickets are delivered to your designated email address as digital e-tickets. You must present these QR codes on your mobile device or via printed copy at the venue entrance, along with a valid ID or passport.

Selection of preferred dates and time slots on our platform helps our agency organize booking fulfillment. The final entry window is strictly subject to availability determined by the Grand Egyptian Museum.

4. Tickets and Bookings

All ticket purchases are subject to availability. Tickets are issued for a specific date and time slot and are valid only for that entry window.

Tickets are non-refundable and non-transferable unless otherwise stated. Re-entry is not permitted once you exit the museum.

You must present a valid ID or passport along with your e-ticket at entry.

5. Pricing, Fees, and Transparency

All prices listed on this Site represent the total cost of the service. This total includes the face-value price of the official admission ticket plus a distinct service/facilitation fee charged by Acadian Tours.

A breakdown of the official ticket cost and our service fee is provided during the booking process and on your invoice. Prices are displayed in the currency shown at checkout and are subject to change without notice.

You can also purchase tickets directly from the official Grand Egyptian Museum website at tickets.gem.eg, usually at a lower price. We do not charge hidden fees; the total amount payable is clearly displayed before you complete your purchase.

6. Payment

Payment is processed securely through Stripe, a PCI-DSS compliant payment processor. We accept major credit and debit cards, Apple Pay, Google Pay, and other methods Stripe may offer based on your location.

By submitting payment information, you represent that you are authorised to use the selected payment method. We do not store full credit or debit card details on our servers.

7. Cancellations and Refunds

All bookings are non-refundable and non-cancellable once the order has been processed and the tickets have been allocated, except as set out in the Refund and Cancellation Matrix in our Refund Policy.

Refunds are only issued in the situations listed in the Refund Policy matrix, such as official venue closure, force majeure, validated platform-side errors, confirmed refused entry, unavailable slots or non-delivery attributable to our service.

The museum reserves the right to cancel, postpone, or reschedule events, tours, or experiences at its discretion.

8. Conduct and Museum Rules

Visitors must comply with all museum rules, security checks, and staff instructions. Prohibited items include large bags, weapons, tripods, drones, and outside food or beverages.

The museum reserves the right to refuse entry or remove any visitor whose behaviour is disruptive or unsafe.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of this website or visit to the museum.

Our total liability shall not exceed the amount paid for the ticket or booking in question.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflict of law principles.

Any dispute arising under these Terms shall be resolved in the courts located in New York County, New York.

11. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of the site after changes are posted constitutes acceptance of the revised terms.

12. Business Identity & Contact Information

For any inquiries regarding these Terms, your booking status, or to request an itemized receipt, please contact our support team directly.

Business Operator Name: Acadian Tours

Customer Support Email: [email protected]

Phone Number: (732) 704-4864