The facilitative activities contemplated by, described within, or otherwise made available through this website are undertaken in an independent capacity, such that neither their subject matter nor the manner of their presentation shall be construed as importing, establishing, or evidencing an affiliation with the Grand Egyptian Museum or its official ticketing office. References appearing herein are to be understood within that independent context and shall not, whether considered individually or collectively, give rise to an inference of any such affiliation, no affiliation between this website and either of the aforementioned parties being maintained. Independent website, not affiliated with the Grand Egyptian Museum or the official ticket office
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Payment Policy

Last Updated: 16 August 2026

This Payment Policy explains how payments are processed on visitgem.org (the “Site”), operated by Acadian Tours as an independent booking-facilitation service for the Grand Egyptian Museum. We are not affiliated with, endorsed by, authorised by, or operated by the Grand Egyptian Museum or any Egyptian government authority. Prices shown are the total prices you will pay. They include the Grand Egyptian Museum admission value plus our service/facilitation fee. We do not charge hidden fees. You can also purchase tickets directly from the official Grand Egyptian Museum website at tickets.gem.eg, usually at a lower price.

1. Accepted Payment Methods

We accept the following secure payment methods:

Credit / Debit Cards: Visa, Mastercard, American Express, Discover, and most international cards.

Stripe — Our primary payment processor (secure checkout).

Digital Wallets: Apple Pay and Google Pay (where available).

All payments are processed through Stripe. Available payment methods may vary based on your location, device, and browser.

2. Secure Payment Processing

All transactions are handled securely through Stripe, a leading PCI-DSS compliant payment processor.

We do not store your full credit card details on our servers.

Your payment information is encrypted and transmitted securely using SSL/TLS technology.

Our checkout displays the final total, including ticket value and service fee, before you confirm your purchase.

3. Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your booking reference and e-ticket(s).

If your payment is declined, you will be notified immediately and no charge will be made. Please check with your bank or card issuer if you experience issues.

A paid booking is only confirmed after you receive a confirmation email from us.

4. Currency & Pricing

International / Non-Egyptian visitor prices are displayed and charged in Euros (EUR, €).

Egyptian-resident tickets are displayed and charged in Egyptian Pounds (EGP).

All prices shown on the website include the Grand Egyptian Museum admission value plus our independent service/facilitation fee. The total amount payable is clearly displayed before you complete your purchase. You can also purchase tickets directly from the official Grand Egyptian Museum website at tickets.gem.eg, usually at a lower price.

We do not add hidden fees. Any applicable taxes or currency conversion charges applied by your bank or card issuer are outside our control.

5. Refunds

For information about refunds and cancellations, please see our Refund Policy.

6. Business Identity & Contact Information

If you have any questions about a payment or transaction, please contact us at [email protected].

Business Operator Name: Acadian Tours

Phone Number: (732) 704-4864

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